Can you return Live plants? No. Guru Kripa Nursery does not accept returns on live plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.
Shipping & Delivery Policy
For domestic buyers, orders are shipped through registered courier companies and /or speed post only.
We do not ship products out of India.
Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms.
Guru kripa Nursery is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Guru kripa Nursery is in no way responsible for any damage to the order while in transit to the buyer.
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk.
For multiple products ordered the program adds up the weight of all the units ordered and charges a single delivery fee.
Shipping returns (doesn’t applies for live plants)
To return your product, you should courier your product to return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We only replace items if they doesn’t meet our quality Specification. If you need to exchange it for the same item, send us an email.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Cancellation Policy
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained once initiated the process of shipping them.
In case of receipt of damaged or defective items please report the same to our Customer Service team.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Disclaimer
The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.
Need help?
Contact us at [email protected] for questions related to refunds and returns.